Any order placed by 5:00 PM (local branch time) will ship the same day, provided it ships via one of our regular carriers.
One carton of any item is enough to place an order.
If you prefer, we can set-up your account so your standard method of payment is a credit card.
If your account has other credit terms (such as Net 30) that normally apply, but want to pay for a specific P.O. using a credit card, please contact us.
*Steel Nylon Insert Stop Nuts can be re-plated to Black Oxide, Zinc Black or Zinc Yellow. Other secondary finishes on steel or stainless Nylon Insert Nuts cannot be changed.
FasNet™ is Kanebridge's safe and secure online ordering system. Customers can search for and purchase products as well as track shipments, obtain invoice copies, look up fastener specification information and much more.
You can obtain invoice copies, packing slips, NAFTA certifications, RoHS certifications, Certificates of Conformance and Manufacturer’s Test Reports (if applicable).
Access these documents when you log in to FasNet™ and select “Expedite Orders” from the FasNet™ menu. Please enter the P.O. or item number to view your invoice(s) and click on the invoice number to view your available documents.
They can also be accessed by entering the part number on the products page (you must be logged in to FasNet™). If the specifications are available for that part, there will be an “Online Specification Guide” icon next to the product information.
Please contact us and we will retrieve it for you.
Please enter P.O., confirmation or the item number and click on your invoice number(s) to retrieve your tracking information.
Please enter P.O., confirmation or the item number and click on your invoice number(s) to get a copy of your invoice.
Orders cannot be canceled online.
Please contact us for assistance.
Any orders placed online through FasNet™ will receive a 2% discount.
The 2% discount is applied at the time of invoicing and will appear on the invoice.
Each item number has it's Country of Origin listed on FasNet™ within the cell labeled "Origin". Customers can easily identify what parts have been manufactured in U.S.A., Canada, Mexico or elsewhere for all of the 40,000+ items Kanebridge sells.
Please contact us, we will be happy to handle your samples request.
Any price quote that you receive will be reflected when you enter your order.
However, if it does not, enter the quoted price and the quote number in the “Enter Special Instructions for Item” before you place the item(s) to your cart.
Enter instructions in the “Enter Special Instructions for Item” before you place the item(s) to your cart.
There is an option to edit your shipping method at checkout.
If you have previously given us specific shipping instructions, it will be marked as “Best Way”.
Any specific instructions provided for shipping will be saved under “Best Way” and will appear on the bottom of your Sales Order Confirmation.
If specific shipping instructions are not provided, it will automatically be shipped "Best Way" - the most economical based on weight and destination of your order (usually UPS prepaid up to 450lbs and Freight Collect through one of our contracted carriers on orders greater than 450lbs).
If your preferred carrier does not appear, please contact us and we will add it to the list.
Anytime you enter an item to check stock, FasNet™ will automatically list all of the partial cartons available, the quantity in each carton and the branch in which the carton is located.
If there is no stock in the branch closest to you, FasNet™ will automatically offer you the stock from the next closest branch.
Once your order is in the shopping cart, click the date under "Ship Date" to enter multiple shipping dates.
One order cannot be shipped to multiple locations or by multiple shipping methods.
Please place those orders separately.
Please contact us for assistance.
To remove a cross-reference part number, enter Kanebridge’s part number under “Item Number” and “REMOVE” under “Your Item Number”. Once you update the information, the part number will be removed.
To correct a cross-reference part number, enter Kanebridge’s part number under “Item Number” and your corresponding part number under “Your Item Number”. This will automatically override the previous cross-referenced part number.
Parts must be in their original boxes and in full quantities.
If the return is:
Return request can be made on FasNet™. Click on "Expedite Orders" and enter the P.O. or item number to view your invoice(s). Select a P.O. # from your invoice, click on the amount below "Returned Qty" and follow the instructions.
Your return authorization will also include return instructions.
The customer will be responsible for the freight cost unless Kanebridge made the error.
Items can be returned without any restocking charge within 30 days of the purchase. Returns made after 30 days are subjected to 25% restocking fee.
If you are requesting a exchange online, please make a note that the parts need to be replaced. Otherwise, contact us for assistance.
If the return is:
Notes for your customers can be entered in the “Message for Shipping Label” field at checkout.
Yes. An option to change Drop-ship address will be available when you proceed to checkout and asked to verify your shipping information.Choose from an address/branch that already exists in your list or add a new address/branch.
Please note that you cannot edit an already existing address. It must be entered as a new address/branch.
Select the state of your drop-ship account on the products page, (you must be logged in to FasNet™). Stock will be shipped from the nearest branch to the selected state.
If you want a specific branch to ship your order regardless of location, choose one of our locations (NJ, IL, or CA) as your delivery branch.